Terms of Service
By purchasing or inquiring to purchase an animal from us, you accept that you have read and agree to the following Terms of Service:
We offer a Live Arrival Guarantee upon first delivery attempt. This guarantee ensures the health and safety of your animal at the time of arrival. Please read below under "Policies and Guarantees" for more information.
Shipping is provided through Ship Your Reptiles via FedEx Priority Overnight, preferably to your nearest FedEx hub location to ensure the safest shipping route for our animals. If weather is suitable, we may also ship directly to your door, in which you must be present upon first delivery attempt, or the Live Arrival Guarantee outlined below is void. While rare, delays due to the carrier may occur, of which we are not held responsible. If your snake is DOA (Dead on Arrival), you must contact us within one hour of delivery, otherwise the Live Arrival Guarantee is void. Any other delivery issues with must be communicated within 72 hours of delivery.
Our normal weekly shipping days are Tuesdays and Wednesdays only, not including holidays. We will not ship if we are notified that FedEx is experiencing delays in their deliveries for any reason.
We do not ship animals if temperatures will be below 35°F or above 90°F at any point along the shipping route. The animal's best interests always come first, and we will not make any exceptions that compromise their health and/or safety. Certain snake species that are exceptionally sensitive to high temperatures will not be shipped out if the temperature exceeds 85°F at any point along the shipping route.
We accept PayPal Goods and Services and credit cards as a form of payment. Payment must be received in full prior to shipping. Payment plans are available. Contact us to discuss details regarding a personalized plan that works best for you. For animals up to $1000.00, a 25% non-refundable deposit will be required to hold the animal, which must be paid off in full within 30 days from the time the deposit is sent. For animals over $1,000, a 20% non-refundable deposit will be required to hold the animal, which must be paid off in full within 60 days from the time the deposit is sent.
If the buyer sends payment for an animal and then cancels the sale, the buyer will be refunded for the payments sent (excluding non-refundable deposits) only after the animal has been sold and paid in full by another buyer. We understand that unexpected circumstances arise, but for our own financial security, we can not issue a refund on an animal for cancelled sales until the amount paid on the animal has been reimbursed.
POLICIES AND GUARANTEES:
We offer a Live Arrival Guarantee for all shipments upon the first delivery attempt. This guarantee ensures that your animal will arrive alive and in good health upon arrival. You must be present upon first delivery attempt, or the Live Arrival Guarantee is void. In the event that your animal is DOA (Dead on Arrival), you must contact us within one hour of delivery, otherwise the Live Arrival Guarantee is void. All DOAs must be confirmed with photo evidence for a refund to be issued. Any and all other concerns regarding the delivery of your animal must be communicated within the first 72 hours of delivery, or the Live Arrival Guarantee is void. We are not responsible for carrier delays or mishandling resulting in DOAs.
We also offer a 7-day Health and Wellness Guarantee that ensures all of our animals will arrive in good health. The Health and Wellness Guarantee is valid for the first seven days from the time you receive the animal and qualifies you as eligible for a full refund minus the cost of shipping in return for the animal. You must be present upon first delivery attempt, or the Health and Wellness Guarantee is void. After the buyer has had the animal in their care for more than seven days upon receiving the animal, unless a potential issue was clearly addressed to us within the first seven days, the Health and Wellness Guarantee will expire and no longer be in effect. The buyer will be solely responsible for the health of their animal after the Health and Wellness Guarantee expires as we are no longer in control of the conditions the animal is kept in.
All sales are subject to a 15% non-refundable deposit. In the event of a buyer cancellation, 15% of the total payment received will be non-refundable, and the buyer will also be responsible for paying all transfer fees accumulated during the sale.
If you have any questions or concerns regarding your new companion, we are always happy to help. You may contact us at any time, and we will get back to you as soon as possible. Email or text is preferred.
Phone: (989) 545-0595